Returns & Refunds
We want you to be completely satisfied with your purchase. Please read our return policy below.
Standard Products
Standard (non-customised) products may be returned within 14 days of receiving your order.
Returned items must:
* Be unused and in their original condition.
* Be returned in their original packaging whenever possible.
* Be securely packed for shipping.
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
Custom Orders
All custom-made and personalised ceramic tiles are produced specifically for each customer.
For this reason, customised products cannot be returned or refunded unless they arrive damaged or defective.
Personalised and custom-made products are non-returnable unless they arrive damaged or defective. Standard products may be returned within 14 days in accordance with the conditions described above.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
* Your order number.
* Photos of the damaged item.
* Photos of the packaging.
We will review your request and arrange a replacement or refund where appropriate.
Refunds
Refunds are processed after the returned products have been received and inspected.
Approved refunds will be issued using the original payment method.
Contact
If you have any questions about returns or refunds, please contact us at: